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BlackFile hackers are using voice phishing, or vishing, to target the retail and hospitality sectors. They make calls using spoofed numbers to pose as IT support, tricking employees into revealing sensitive information. This method allows them to gather data for potential extortion. Companies in these industries should be vigilant as the attackers exploit trust in IT communications to gain access to critical systems. The rise of such tactics underscores the need for enhanced security training for staff to recognize and respond to these types of scams.