Verizon starts issuing $20 credits after nationwide outage

BleepingComputer

January 16, 2026 at 4:19 PM

Overview

Last week, Verizon experienced a nationwide wireless outage that affected many of its customers. In response to the disruption, the company has started issuing $20 account credits to users who were impacted. Customers will receive text messages with instructions on how to claim the credit, providing some compensation for the inconvenience caused by the outage. Such disruptions can significantly affect communication, especially for those relying on their phones for work or emergencies. By offering these credits, Verizon aims to address customer dissatisfaction and maintain trust after the incident.

Key Takeaways

Affected Systems: Verizon wireless services
Action Required: Issuing $20 account credits to affected customers.
Timeline: Ongoing since last week

Original Article Summary

Verizon has begun sending text messages with instructions on how to redeem a $20 account credit for last week's nationwide wireless outage. [...]

Impact

Verizon wireless services

Exploitation Status

No active exploitation has been reported at this time. However, organizations should still apply patches promptly as proof-of-concept code may exist.

Timeline

Ongoing since last week

Remediation

Issuing $20 account credits to affected customers

Additional Information

This threat intelligence is aggregated from trusted cybersecurity sources. For the most up-to-date information, technical details, and official vendor guidance, please refer to the original article linked below.

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