Researchers uncover AI-powered vishing platform

Help Net Security

March 11, 2026 at 5:16 PM

Actively Exploited

Overview

Researchers at Mirage Security have identified a new vishing-as-a-service platform that utilizes AI voice technology from ElevenLabs to facilitate 'press 1' scams. In these scams, fraudsters spoof phone numbers belonging to trusted organizations, like banks, and then call potential victims. They play pre-recorded messages designed to instill fear, urging victims to share sensitive personal information. This type of scam can lead to identity theft and financial loss for individuals. The misuse of advanced AI for these malicious purposes raises concerns about the evolving tactics of scammers and the effectiveness of current security measures to protect consumers.

Key Takeaways

Active Exploitation: This vulnerability is being actively exploited by attackers. Immediate action is recommended.
Affected Systems: Victims of vishing scams, financial institutions, ElevenLabs TTS technology
Action Required: Users are advised to be cautious of unsolicited calls and to verify the identity of the caller by contacting the institution directly through official channels.
Timeline: Newly disclosed

Original Article Summary

A vishing-as-a-service platform that helps scammers carry out so-called “press 1” scams is misusing text-to-speech (TTS) capabilities provided by AI voice technology company ElevenLabs, Mirage Security researchers claim. How “press 1” vishing scams work For “press 1” scams, fraudsters spoof phone numbers of trusted institutions (e.g., bank), call up potential victims and try to scare them with pre-recorded messages into sharing sensitive information. When impersonating banks, for example, the fraudsters first play a message that … More → The post Researchers uncover AI-powered vishing platform appeared first on Help Net Security.

Impact

Victims of vishing scams, financial institutions, ElevenLabs TTS technology

Exploitation Status

This vulnerability is confirmed to be actively exploited by attackers in real-world attacks. Organizations should prioritize patching or implementing workarounds immediately.

Timeline

Newly disclosed

Remediation

Users are advised to be cautious of unsolicited calls and to verify the identity of the caller by contacting the institution directly through official channels. Companies should enhance their fraud detection measures and educate customers about recognizing vishing attempts.

Additional Information

This threat intelligence is aggregated from trusted cybersecurity sources. For the most up-to-date information, technical details, and official vendor guidance, please refer to the original article linked below.

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