New Phishing Scam Uses LiveChat to Pose as Amazon and PayPal in Real Time

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March 16, 2026 at 6:30 PM

Actively Exploited

Overview

Cofense researchers have identified a new phishing scam where attackers use LiveChat to impersonate customer service agents from Amazon and PayPal. This tactic enables them to interact with victims in real-time, making the scam appear more convincing. The goal is to extract sensitive information such as credit card details and multi-factor authentication (MFA) codes. This type of scam poses a significant risk to users who may inadvertently share their financial information with these impersonators. As online shopping and payment services continue to grow, consumers need to be more vigilant about verifying the identity of customer service representatives to avoid falling victim to such schemes.

Key Takeaways

Active Exploitation: This vulnerability is being actively exploited by attackers. Immediate action is recommended.
Affected Systems: Amazon, PayPal
Action Required: Users should verify the authenticity of customer service communications and avoid sharing sensitive information through chat platforms without confirming the identity of the representative.
Timeline: Newly disclosed

Original Article Summary

Cofense researchers warn of a phishing scam where attackers use LiveChat to impersonate Amazon and PayPal agents and steal credit card and MFA codes.

Impact

Amazon, PayPal

Exploitation Status

This vulnerability is confirmed to be actively exploited by attackers in real-world attacks. Organizations should prioritize patching or implementing workarounds immediately.

Timeline

Newly disclosed

Remediation

Users should verify the authenticity of customer service communications and avoid sharing sensitive information through chat platforms without confirming the identity of the representative.

Additional Information

This threat intelligence is aggregated from trusted cybersecurity sources. For the most up-to-date information, technical details, and official vendor guidance, please refer to the original article linked below.

Related Topics: This incident relates to Phishing, Amazon.

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