ServiceNow patches critical AI platform flaw that could allow user impersonation

CyberScoop

January 13, 2026 at 3:47 PM

Overview

ServiceNow has addressed a significant flaw in its AI platform that could allow attackers to impersonate users. The company claims there is no evidence that this vulnerability was exploited before the patch was released in October. However, security researchers warn that the configuration of AI agents could still lead to prompt-injection style abuses, which could potentially compromise user accounts. This situation raises concerns about the security of AI systems and the risks they pose if not properly configured. Organizations using ServiceNow's AI features should ensure they implement the latest updates to mitigate any potential risks.

Key Takeaways

Affected Systems: ServiceNow AI platform
Action Required: ServiceNow released a patch in October 2023 to address the vulnerability.
Timeline: Disclosed on October 2023

Original Article Summary

The company says it has no evidence the bug was exploited before October’s patch, but researchers say AI agent configuration can still enable prompt-injection style abuse. The post ServiceNow patches critical AI platform flaw that could allow user impersonation appeared first on CyberScoop.

Impact

ServiceNow AI platform

Exploitation Status

No active exploitation has been reported at this time. However, organizations should still apply patches promptly as proof-of-concept code may exist.

Timeline

Disclosed on October 2023

Remediation

ServiceNow released a patch in October 2023 to address the vulnerability.

Additional Information

This threat intelligence is aggregated from trusted cybersecurity sources. For the most up-to-date information, technical details, and official vendor guidance, please refer to the original article linked below.

Related Topics: This incident relates to Vulnerability, Patch, Critical.

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